Guest Information
Welcome to Island Life at Ray Caye
We’re so glad you’ve chosen to stay with us here at Ray Caye Island Resort—your private escape just off the coast of Placencia. Whether you’re here to dive into adventure or drift into relaxation, we want your time with us to be as seamless and enjoyable as possible.
Below, you’ll find helpful information about our dining options, complimentary activities, in-room amenities, WiFi, tours and more. From where to grab snorkel gear or snacks, this guide is your go-to for making the most of your island stay.
Settle in, explore at your own pace, and don’t hesitate to ask our team if you need anything—we’re always here to help make your experience unforgettable. You can always get us via WhatsApp or by just stopping by the Welcome Center.
There is a notice on the back of your door that will provide safety and evacuation information as well as WiFi. A few things all guests should know when staying at Ray Caye:
- Only registered guests are allowed in the room
- Smoking is not permitted in the rooms
- No pets allowed in the room
- Please turn off lights and AC in room when you are out on tours.
- On your day of departure, please visit the welcome center with enough time to check out before the boat departure.
- The exchange rate is $1.00 U.S. Dollar = $2.00 Belize Dollars
- Check-in time is 3:00 PM and Check-out time is 11:00 AM (or otherwise noted based on the boat transfer times)
- As per our booking policies: 50% of your entire reservation is required at the time of booking. The final payment is due 30 days before arrival. Once a guest has checked in, there will be no refunds permitted.
Keep scrolling for everything you need to know while staying on Ray Caye!
RESTAURANT & BAR
The Lionfish Bar & Grill is open from 7:00 am to 10:00 am for breakfast. Our daily lunch menu is served from 11:30 am to 2:30 pm. and dinner is served from 6:30 pm to 9:00 pm. Dine in the restaurant, poolside, or in a private setting. Ask our server about private dinners for special occasions (room service fee applies; subject to weather & staffing).
Ask to speak with the Chef at your first mealtime if you have any food allergies. The bar is also open from 7:00 am until as late as you like.
Our Menus
MARINE TOYS & SELF-GUIDED ACTIVITIES
Hobie cats, kayaks, paddle-boards, snorkel gear, and light fishing gear are all complimentary to guests and can be found at Pirate Reef Divers and the Sport Fishing Center.
- Fishing from the island is ‘Catch & Release’ only.
- Snorkeling off our South Dock is a great way to test the waters. There is a ladder for easy access and a cover for shade.
- Enjoy our volleyball court, and books and games can be found at the Welcome Center
CONTACT INFORMATION
To make it easier for our guests to get the information they need fastest, we have WhatsApp Numbers for every department. You can click any number below to start a text to any department.
The Welcome Center: +501-660-5633
Lionfish Bar and Grill: +501-664-2482
Pirate Reef Divers and Tours: +501-662-2325
Massage Studio: +501-653-3874
Other Important Numbers that may be helpful to you are:
- Emergency Numbers
The Local Police: 911 or +501-503-3142 - Placencia Tourism Police: +501-503-3181
- The Fire Department: 990 or +501-503-3222
- Medical: +501-503-3142
- Southern Emergency Services: 666-2232, 614-4357
- Placencia Pharmacy: +501-523-3346
- Taxi: +501-610-0000
- Ritchie’s Bus Company +501-523-3806
- Tropic Air: +501-523-3472
- Maya Island Air: +501-523-3443
GADGETS
You will find a safe, AC remote control, and (in some rooms), a power card. Should you have any issues or need help with any of these gadgets please let us know so we can call maintenance to come and assist you.
FORGOT SOMETHING?
Our dive shop and adventure center stocks most of the items most commonly forgotten while traveling! We also carry sundries and drinks for in-room snacking.
WIFI & PHONE SERVICE
WiFi is found all over the island. The connection offered is not meant for streaming or video chat, but more for checking email and messaging. Limited cell phone service is available at the Lionfish Bar and Grill, and, ‘time and charge’ paid calls are available at the office. You can find WiFi codes on the back of your room door.
ELECTRICITY & WATER
Electricity is standard U.S. 110 volt, 60 cycle AC from our inverters charged by our solar panels and backup generators. We want you to be comfortable but encourage energy conservation as well. Our water is potable, produced by our reverse osmosis desalination plants. Rainwater is harvested and hot water in each cabana is provided by a solar heater.
BUGS
Remember, you are visiting a tropical island paradise. You may find insects and mosquitoes, depending on the weather. We encourage you to use insect repellent when necessary to avoid bites and itches.
You may also encounter lizards from time to time, we’re in nature! Don’t worry, they are harmless.